Could Toys R’Us have saved itself?

If you are like me and attend events where people talk about disruption, transformation and customer experience, then you’re most likely familiar with the brands that speakers love to mention when they talk about disruption: Kodak, who designed the first digital camera yet bet the bank on film. Yeah… Blockbuster, who never left the brick […]

The nuances of change

Bill Gates has a fantastic blog/site over at If you don’t already read it, I recommend you do. I’ve been looking at the relationship between personal/emotional challenge and the connection with innovation. This recent article at Gates Notes appeared for me at a key time: Memorizing these three statistics will help you understand the […]