Could Toys R’Us have saved itself?

If you are like me and attend events where people talk about disruption, transformation and customer experience, then you’re most likely familiar with the brands that speakers love to mention when they talk about disruption: Kodak, who designed the first digital camera yet bet the bank on film. Yeah… Blockbuster, who never left the brick […]

What’s new is even newer. From CX to XD.

At South by Southwest (SXSW) 2016, the big media/tech/art/futurism conference, leading design strategist and thinker John Maeda talked about his second Design in Tech report. I consider Maeda to be one of the most important voices in making design matter as an essential part of our daily lives, and the life of a brand. He […]

Customer Experience.

What, no clever title, you ask? Not this time – it’s not because the subject is so serious, but I think the words are mysterious enough already. Customer experience is a more recent bogeyman (read: buzzword). It’s been around long enough to impact our thinking and strategies, and for people to claim to be gurus, but not […]

Hey, did you see the Uber rebrand?

I like it. People apparently don’t. This HERE is the release on Uber’s site. Wired has a nice breakdown of the process HERE. I’m big into these process breakdowns. Partly my background in creative but also because I’m a bitter know it all who likes to judge designers and branding. I’m a big fan of the new brand. […]